Frequently Asked Questions

Products and fit

How can I check whether a product will fit?

Measure your available desk, wall, or rack space and compare it with the dimensions on the individual product page. Review mounting details and the selected variant before ordering.

What material is each item made from, and what is included?

Materials and included parts vary by product. Check the listing for the specific item and option you select. Do not assume objects used for scale or styling are included unless the product page says so.

Are all cable organizers compatible with every setup?

Compatibility and installation details vary. Review the dimensions, mounting method, and product instructions shown on the item page for your intended setup.

Orders and shipping

Where do you ship?

Shipping is configured for eligible U.S. addresses. Enter your address at checkout to confirm availability.

How much is shipping?

U.S. Standard shipping is free for all eligible orders, with no minimum order total. Enter your address at checkout to confirm availability.

How long does delivery take?

Orders generally require 1–2 business days to process before dispatch. After the carrier accepts a U.S. Standard shipment, transit is estimated at 3–6 business days. The 3–6 day estimate shown for Standard is the carrier transit portion and does not include processing time. Weekends, U.S. holidays, carrier service, weather, and address issues can affect delivery; dates are estimates, not guarantees.

How do I track an order?

If tracking information is provided when your order is fulfilled, it will be sent with your shipment confirmation. Carrier scans and delivery dates are managed by the carrier.

Returns and refunds

Can I return an item if I change my mind?

Email us within 30 calendar days after delivery. The item must be unused and undamaged and include all supplied accessories and components. Contact us for authorization before mailing it back.

Who pays return shipping?

We provide a prepaid return label for eligible approved returns. There is no restocking fee. Direct exchanges are not offered; request a return and place a new order for another item.

When will my refund be issued?

After we receive and inspect an approved return, we initiate a refund to the original payment method within 10 calendar days. Your payment provider may take additional time to post the credit.

What if an item is damaged, defective, or incorrect?

Contact support@protoomega.com promptly with your order number and details so we can review the issue.

Payments and support

Which payment methods do you accept?

Available payment methods are shown during checkout and may vary by order, address, provider, or device. Prices are in U.S. dollars.

How can I contact support?

Email support@protoomega.com and include your order number for order-specific help. See our Contact page for telephone and business correspondence information.