Shipping policy

Shipping destinations

Standard shipping is configured for eligible delivery addresses in the United States. Enter your complete address at checkout to confirm that the address can be served.

Shipping cost

U.S. Standard shipping is free for all eligible orders. There is no minimum order total for the current Standard shipping option. The active U.S. market rate applies to all products from the Shop location. The available method and any applicable shipping charge are shown at checkout before you place your order.

Processing and transit time

Orders generally require 1–2 business days to process before dispatch. After the carrier accepts a Standard shipment, the transit estimate configured for the U.S. market is 3–6 business days. The 3–6 business day estimate shown for the Standard shipping option is the carrier transit portion and does not include order processing. Business days exclude weekends and U.S. holidays. These are estimates, not guaranteed delivery dates. Carrier service, weather, address, holiday, or other delays can extend delivery.

Shipment updates

Order processing begins after order submission and payment authorization. If tracking information is supplied when the order is fulfilled, Shopify will send it with your shipment confirmation so you can follow the carrier’s updates. Carrier scans and delivery dates are controlled by the carrier.

Shipping questions

For help with a shipment, email support@protoomega.com and include your order number and the shipping address ZIP code.