Refund policy

Return window

For a change of mind, email us within 30 calendar days after delivery to request a return. The 30-day period begins on the delivery date shown by the carrier. Please wait for written return authorization and instructions before sending an item.

Condition and eligible concerns

Change-of-mind returns must be unused, undamaged, and include all accessories and components supplied with the product. If an item arrives damaged or defective, you receive the wrong item, components are missing, or the item is materially different from its listing, contact us promptly with your order number and photos where helpful. We will review the issue under this policy and applicable consumer rights.

How to start a return

1. Email support@protoomega.com and include your order number, the item you want to return, and the reason.
2. Wait for our authorization and return instructions. Do not mail an item to the business correspondence address shown on this site; it is not the return address.
3. For an approved eligible return, use the prepaid return label and package the item with its included components.

Return shipping and exchanges

We provide a prepaid return label for eligible approved returns. There is no restocking fee. We do not offer direct exchanges; if you need a different cable organizer, tray, clip, rack accessory, or display case, request a return and place a separate order.

Refund timing and method

After an approved return is delivered to us and inspected, we initiate the refund to the original payment method within 10 calendar days. Your bank or payment provider controls when the credit appears in your account and may take additional time to post it. We cannot guarantee the provider’s posting date.

Questions

For return or refund help, contact support@protoomega.com before shipping anything back.